Access Heritage Logo (formerly the Discriminating General)

Ordering Information

Payment Methods  -  Custom-made Requests -  Shipping Info  -  Return Policy

 

A. Return Policy (Money back Guarantee)

If the item(s) does not meet your need you can return it (postmarked) 14 days after the date we shipped it (21 days for clients outside North America). It must be in the condition you received it (unaltered). The refund does not include any shipping and handling costs.

Returns are to be sent via the post office, and not through a courier like UPS (couriers charge our company additional fees which we will have to deduct from your refund).

Please Note: Because fabric has to be cut to length required by the client, all fabric purchases are final sale and cannot be returned for refund. This is a standard  policy in the fabric industry.  As well custom-made items are also exempt.

 

B. Payment Methods

1. Ordering by Credit Card

Simply order Online, by phone, FAX or mail your order to us (Click Here for Order Form). We accept VISA, Mastercard, and Discover.  Canadian resident may also pay by INTERAC e-Transfer.

When you use your credit card:

United States residents: We charge you the $US Dollar price.
Canadian residents: We charge you the $CAD price plus applicable taxes.
International Clients: We charge you the $US Dollar price.  We do not charge you taxes like the VAT nor any customs fees.  They may be added at by your country when you import your purchase.

Please feel free to Contact us if you have any questions about the credit card charge as it appears on your statement.

Security: Rest assured that your credit card and personal information is well protected. See our Privacy and Security Policy by clicking here.

2. Cheque or Money Order Payments

When you have received the total amount for your order including shipping you pay by personal cheque (US and Canadian Residents only) or an international money order. Make payment out to "Access Heritage Inc (formerly The Discriminating General)". Click here for mailing address

United States residents: You can pay in $US dollars with a personal cheque, bank draft, or a money order. (Money Orders: you can get them from your local U.S. Post Office. They must say "International" on the USPS Money Order).

C. Custom-made Products
(ex: "I would like to have made in my size"...(most Headdress, uniforms)

Ordering Custom-Made Products

Since all of our products are custom-made, we treat each order on a case by case basis. Contact us with your request and we will provide you with a quote and an estimated completion date. This quote will be valid for 30 days.

Payment of Custom-made Products

We accept purchase orders from museums, governments, and corporations. Clients ordering a custom-made item are to provide one-third of the cost as a down payment in the form of a credit card, personal cheque (US and Canadian clients) or international money order. The balance is due at time of completion of the work.

D. Shipping, Handling, Taxes and Customs

All prices on this website do not include shipping and handling. All shipments are sent by UPS, FEDEX or mail. Clients outside North America please contact your country's customs officials to find out if there are any duty and tax charges or restrictions.  If in stock, goods are normally shipped within 3 business days.  Any delays the client is notified.

United States Residents: Large items such as swords, muskets and headdress are sent UPS Standard or FEDEX ground. Smaller items are sent via US Postal Service. There are no taxes charged and none of our products are prohibited in the U.S.

Canadian Residents: Please add GST or HST depending on your province of residence.

We ship to many international destinations.



Contacting us


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otherwise noted, all information, images, data contained within this website is protected by copyright under international law. Any unauthorized use of material contained here is strictly forbidden. All rights reserved. Access Heritage Inc (formerly The Discriminating General) is in no way to be held accountable for the use of any content on this website. See Conditions of Use.